1. Delete it in the app (fastest)
- Open the Drivzz app and sign in.
- Go to Settings.
- Tap Delete account and confirm.
Your account is deleted straight away and you're signed out on every device. You can't delete the account while a booking is open or a refund is pending: finish or cancel the booking first, so nobody is left without their car or their money.
2. Or ask us by email
If you can't use the app, email support@drivzz.com with the subject "Delete my account", from the email on your account or mentioning the mobile number you sign in with. To protect you, we confirm the request with you (for example by a message to that number) before deleting. We complete verified requests within 7 days and confirm by email.
3. What is deleted
- Your profile: name, email, mobile number and city;
- your KYC and driving-licence images and details;
- your activity history, devices and push-notification tokens;
- your sign-in account with Firebase Authentication.
For owners, every listed car is taken off Drivzz straight away. To have your cars' photos and documents erased too, email us after deleting and we'll remove them within 7 days.
4. What we keep, and for how long
Some records must be kept by law even after deletion, and are used for nothing else:
- booking, invoice, payment, refund and payout records, for as long as Indian tax and accounting laws require (generally up to 8 years);
- records needed for an open dispute, claim, traffic fine or legal request, until it is resolved;
- a minimal record that the account existed and was deleted, so a deleted account can't be silently re-created or used to avoid a suspension.
More detail is in our privacy policy.
5. Just need a break?
In Settings you can deactivate your account instead: you're signed out everywhere, your cars are paused and notifications stop, but nothing is erased. Sign in again whenever you like to reactivate it.